Support

It was once said that the sales person makes the first sale to a customer, and the service people sell everything after that.  Our business relies on referrals from existing customers. We work hard to maintain the systems we build in support of those referrals.  Every system we build includes a one year on-site warranty for anything that fails. We maintain manufacturer certified technicians and programmers on staff to keep the systems we build operating reliably.

With the advent of remote access to client networks we can perform remote diagnostics and dispatch technical staff quickly to resolve any equipment issues that may arise. During the warranty period, we learn how a customer uses a system and take note of any support needs that are required. As the initial system warranty approaches expiration, our service staff develops an assessment of exactly the type of support your system has required to keep it operating properly. At the conclusion of the warranty period, that assessment is used to create a service contract tailored to fit your exact needs.

A field engineer will be assigned as your primary contact for engineering or technical problems, backed up by a second RPC Video engineer as well as manufacturer engineering support.  The idea is to supply you, the customer, technical support specifically for the type of work you need to have done.
If service customer retention is any indicator of value, then we have successfully provided that value to our clients. We have service customers that go back as far as 15 years. In all cases, we meet or exceed the service level defined in our service agreements.

If service after the sale is of any significance to your organization, we would be happy to provide references and a sample contract to read more about the benefits of RPC Video’s service and support.